Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit this website or purchase and participate in our online courses.

When you interact with this website or enrol in a course, we may collect the following information:

• Your name and contact details (such as email address and phone number)
   
• Billing and payment information (processed securely via third-party payment providers)
   
• Course enrolment and progress information
   
• Responses submitted through assessments, workbooks, or feedback forms
   
• Communications you send to us via email, WhatsApp, or contact forms
   

We only collect information that is necessary to deliver the course and related services.

Your information may be used to:

• Provide access to purchased courses and materials
   
• Communicate important course updates and support information
   
• Send confirmation emails, receipts, and learning-related messages
   
• Improve course content and learning experience
   
• Respond to enquiries or support requests
   
• Inform you about optional coaching services or related offerings (you may opt out at any time)
   

Payments are processed through trusted third-party payment providers. We do not store or have direct access to your full payment card or mobile money details.

We do not sell, rent, or trade your personal information.

Your information may only be shared:

• With service providers who support course delivery (e.g. learning platforms, email services), strictly for operational purposes
   
• Where required by law or regulatory obligations
   

All third-party providers are expected to handle your data securely and responsibly.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Data is stored securely using reputable platforms and systems.

While no system can guarantee absolute security, appropriate safeguards are in place to minimise risk.

You have the right to:

• Request access to the personal data we hold about you
   
• Request corrections to inaccurate or incomplete information
   
• Request deletion of your data, subject to legal or operational requirements
   
• Opt out of non-essential communications at any time
   

To exercise these rights, please contact us using the details below.

This website may use cookies or similar technologies to improve user experience and understand how visitors interact with the site. You may disable cookies through your browser settings if you prefer.

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Fiona Ngaruro
Email:  fiona@ecomm-essentials.com
Business Name: Ecomm Essentials

Effective Date: January 2026